Publisher: Trew
Published Date: 2022

Returns are no longer that small cost center located in the back of the distribution center. The rise in e-commerce is forcing all retailers to re-examine and adjust their plans to deal with returns and many are looking to automation to help. This article outlines the 7 operational considerations retailers need to review when looking for an automated solution. Unless, of course, you have a crystal ball.

Publisher: MySize
Published Date: May 2022

MySize, a sizing technology company, found that 50% of consumers return apparel and footwear bought online because of sizing issues. In its latest white paper, The Returns Hangover, additional findings from their survey are included as well as opportunities for online retailers to satisfy various concerns through AI-driven measurement technology including reducing returns.

Presenter: Katie Schoolov

Katie Schoolov, Senior Producer at CNBC has been reporting on the nasty, wasteful problem of returns as the numbers continue to break records: $761 billion in returns last year (more than the entire spend on national defense) and 5.8 million pounds of landfill waste. She was finally able to get this exclusive interview with Amazon's head of North American returns, Cherris Armour, in her first ever public interview. Watch to hear all the ways Amazon is working to solve the problem by reselling, donating and liquidating returns.

Publisher: Reverse Logistics Association
Published Date: 2022

Returns Index Survey Results: Insights for Q4 2021 Present Situation and Q1 2022 Expectations – Rise in Costs Outpaces Volumes

Publisher: Reverse Logistics Association
Published Date: 2021

Returns Savings Calculator in white paper: Finance is from Mars and Reverse Logistics is from Venus

Publisher: Newmine
Published Date: Jun 2024

Returns Resolved Actionable Steps Every Retailer Can Take Returns have become an inevitable part of the retail landscape, but the status quo doesn't have to be the norm. Last year, we released Returns Uncovered - New Insights on a Growing Problem, discussing the retail returns issue and questioning conventional solutions. In this second edition, we examine retail relationships and provide quick, actionable steps that every retailer can take to reduce returns. Download the Research

Presenter: Jorja Leavitt from Sharetown

Big and Bulky Returns:- Transform Unavoidable Costs into Potential Revenue

This is a 39 minutes Video

Publisher: Dr. Heleen Buldeo Rai | Vrije Universiteit Brussel
Published Date: 2022

A detailed literature review that discusses ways to mitigate e-commerce returns, such as virtual dressing rooms, customer reviews, and product photos. A good summary chart concerning the effectiveness of different ways to mitigate returns is also included. The report also includes an extensive reference section for further research purposes.

Author: Cathy Roberson
Publisher: Reverse Logistics Association
Published Date: 2021

Collaboration between a company's Finance and RL teams will result in lowering the costs of returns. By understanding the costs of returns and utilizing such financial tools as a returns cost worksheet, companies will be able to turn RL from a cost center to potentially a profit center.

Publisher: University of Nevada
Author: Dr. Dale Roger, Dr. Ron Lemnke
Published Date: 1999

When this book was originally published it was one of the first research works examining reverse logistics and it costs and practices. Now, more than 20 years later, it is still relevant and can provide managers and students with a map of how to manage their reverse logistics processes and function.

Reverse Logistics Association's Standards Committee development of the 12N QR Code.

There are some unmistakable truths about top corporate execs. CEOs and EVPs love to walk the aisles of their stores, which are shiny and freshly waxed in anticipation of their "surprise" visit. Yet, on such field trips, they rarely see the stock rooms, and they are often hustled past the return counter. Likewise, they ride around the distribution center, seeing "neatness" on parade - rack after rack of new merchandise. But they are not afforded the same "royal treatment" when they tour their firm's return processing area. (3 pages)

Author: David C. Wyld, Southeastern Louisiana University

How do you monitor the pulse of your Reverse Logistics operations? How do you monitor your Returns processing activity? What measurements do you use to benchmark and improve your performance?

Successful Reverse Logistics performance requires more than a few month end reports. In this article we look at ways to maximize your Reverse Logistics performance. (3 pages)

Author: Paul Rupnow, ReverseLogisticsProfessional.com