Reverse logistics is critical to the customer experience and the service life cycle. Efficiently managing this process while ensuring data flows across the entire service life cycle is integral to success in a competitive market.

Even before the boom of ecommerce, product returns – and the policies and procedures retailers built around them – were ubiquitous. As ecommerce has continued to shape the retail environment, those policies have become more liberal. Indeed, market participants realize that returns are part of human behavior. An estimated 40% of consumers purchase products with the intention of returning them. The consensus within the retail industry is that the flexibility of product return policies plays a crucial role in consumers’ decisions to do business with a particular brand or retail outlet.

• Technology integration
• Choosing the right partner
• Gap analysis
• Assessment and solution
• Outsourcing

Service Parts Management and Benchmarking Report by Blumberg Advisory Group.

2021_Supply_Chain_Liquidation_White_Paper_v2

When this book was originally published it was one of the first research works examining reverse logistics and it costs and practices. Now, more than 20 years later, it is still relevant and can provide managers and students with a map of how to manage their reverse logistics processes and function.

Creating a digital identity for electronics and the batteries that power them and uniting lifecycle stakeholders on a blockchain platform enables a circular economy for electronics. RLA and Everledger are part of 'Team Portables' which submitted a winning entry for the DoE Lithium Ion Battery Recycling Prize.

Reverse Logistics Association's Standards Committee development of the 12N QR Code.

A Look into Acers commitment to Circular Economy.  Using the Product Lifecycle planning  to incorporate the circular economy.

This report is about opportunities. Opportunities to create prosperity through positive environmental impact. Opportunities to develop businesses models that create job growth and investment. Opportunities to create an economy that allows us to REDEFINE our relationship to the planet.

State of Retail Returns 2018: Insights on the Returns Industry a Returns Report by Optoro - 2018

Returns Optimization Platforms: The Solution Retailers need to Improve Returns Processing White Paper 2018 Optoro

WHITE PAPER: State of Reverse Logistics Software- by IFS -2018

The Top 5 Characteristics of Successful Repair Depot Operations for Product-Based Service Businesses - by Tom Devroy, Senior Product Evangelist, Service Management, IFS