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MySize, a sizing technology company, found that 50% of consumers return apparel and footwear bought online because of sizing issues. In its latest white paper, The Returns Hangover, additional findings from their survey are included as well as opportunities for online retailers to satisfy various concerns through AI-driven measurement technology including reducing returns.
Katie Schoolov, Senior Producer at CNBC has been reporting on the nasty, wasteful problem of returns as the numbers continue to break records: $761 billion in returns last year (more than the entire spend on national defense) and 5.8 million pounds of landfill waste. She was finally able to get this exclusive interview with Amazon's head of North American returns, Cherris Armour, in her first ever public interview. Watch to hear all the ways Amazon is working to solve the problem by reselling, donating and liquidating returns.
Returns Index Survey Results: Insights for Q4 2021 Present Situation and Q1 2022 Expectations – Rise in Costs Outpaces Volumes
White Paper: Returns Management Index – Survey Results
Insights for Q3 2021 Present Situation and Q4 2021 Expectations
Video Presentation RLA's 2020 European Summit Panel Discussion: New Initiatives in the Circular Economy. Moderated by Elizabeth Maxted VP EMEA with panelist Oliver Hedgepath Professor of Logistics- American Public University; Rebecca Jenkins Founder- RJEN; Ian Rusher Global Operations Manager- Cisco Systems; and Nabil Nasr Director, Golisano Institute for Sustainability, Rochester Institute of Technology (RIT).
Video Presentation from RLA's 2020 European Summit- Panel discussion: Customer Experience and Reverse Logistics, Moderated by Tony Sciarrotta Executive Director- Reverse Logistics Association, with panelist, Tom de Groot Global Head of Commercial Supply Chain Operations- Bose; Jana Berankova Strategic Development Return Program Manager in EMEA- HP; Katharina Kummer Peiry Director- Kummer EcoConsult; and Nathalie Delgado SC Customer Experience Program Manager- HP, Inc.
Customer Experience and Reverse Logistics No matter the channel, today’s customer expects a seamless return experience, including free return shipping. A positive return experience drives future purchases—while a negative experience virtually ensures no-repeat transactions and can eventually denigrate a brand. Learn how your peers are investing in great customer experience.
Video Presentation from RLA's 2020 European Summit-Recycling Challenges in Reverse Logistics
Recycling Challenges Reducing waste is good for profits and for the planet. But effective recycling can be complex and potentially expensive. Hear how a considered, concerted approach can be implemented to the satisfaction of all stakeholders. You’ll see how you can do your part to create a more sustainable industry.
RLA's European Summit 2020 Keynote Presentation by Rich Bulger of Cisco Systems. This presentation walks through the various ways that Reverse Logistics provides financial and operational benefits. Learn how to change the thinking around returns and to leverage them to provide greater business value to the organization. And explore business cases across various industries that illustrate the growing need to incorporate Reverse Logistics capabilities deeper into the overall strategic direction of your company.
Video Presentation from RLA's European Summit- Ian Kerr's discussion on e-commerce returns in the postal sector.
Ian Kerr is the founder and host of the Postal Hub Podcast, the weekly podcast for the global delivery sector. He also co-hosts the Last Mile Prophets video series. Ian has very strong opinions on drones, and makes a magnificent apple crumble.
Keynote Video Presentation, RLA's 2020 European Summit- Rich Bulger of Cisco Systems, reviews their commitment to the Circular Economy. Join Rich as he walks through the various ways that Reverse Logistics provides financial and operational benefits.
Presentation- RLA's 2020 European Summit Keynote Video Presentation by Dr. David Greenfiled, Why does the Circular Economy need Reverse Logistics and vice-versa? RLA European Summit 2020 The Circular Economy is a model that asks society to move away from a linear, take, make, waste model, and move to one that encourages reuse, repair, remanufacturing, and resource productivity, with recycling as a minimum. Reverse logistics is a key step in capturing the value of end-of-life goods and facilitating the circular model.
Video Presentation- RLA's European Summit 2020 Panel Discussion: Digital Transformation. Moderated by Aaron Bostick Chief Analytics Officer - D&S Global Solutions with panelist, Martin Series Director Sourcing- Global Resale; Jennifer Foxworthy, Director Business Development, Reverse Logistics Association; and Conor Shiels Director of EMEA Service Part Operations- Dell Technologies
Video presentation from RLA's European Summit 2020 of the panel discussion: Circular Economy and Reverse Logistics. Moderator Dr David Greenfield European External Affairs- Circular Economy Club (CEC) with Panelist: Bernard Kiernan Business Solutions Program Manager- Intel, Adrienna Zsakay Executive Director- Circular Economy Asia, Graeme Heron Programme Director- University of Sheffield, and Mathias von Bescherer VP Operations- Tech Data Global Lifecycle Management.
Circular Economy and Reverse Logistics Almost every industry is rapidly moving away from “Take-Make-Waste.” As the cornerstone of the Circular Economy reverse logistics helps by reducing pressure on the environment, improving the security of the supply of raw materials, increasing competitiveness, stimulating innovation, boosting economic growth, and creating jobs
RLA's 2020 European Summit Keynote Video Presentation by Dr. David Greenfiled, Why does the Circular Economy need Reverse Logistics and vice-versa?
RLA European Summit 2020
The Circular Economy is a model that asks society to move away from a linear, take, make, waste model, and move to one that encourages reuse, repair, remanufacturing, and resource productivity, with recycling as a minimum. Reverse logistics is a key step in capturing the value of end-of-life goods and facilitating the circular model.
Members of the RLA Advisory board discuss discuss the struggles and issues in the reverse logistics industry resulting from this pandemic of the Covid-19 Coronavirus. Trish Boehm Director of Operations The Home Depot, Sean Magann Global VP of Sales and Marketing Sims Recycling Solutions, Julie Ryan Sr. Manager NA Returns & Remarketing HP, Inc., and Tevon Taylor Managing Director Technology Sales FedEx Supply Chain share best practices these global companies have executed during the pandemic of COVID-19.