Publisher: DHL
Publish Date: Aug 2024

How can your business create a seamless delivery and returns experience?

Publisher: Bidpath / RLA
Author: Dan Main / Cathy Roberson
Publish Date: 2024

This survey set out to look at 4 key areas across 19 questions in order to identify the profile of respondents, their process, inventory and priorities. A key priority for managing retail returns is to ensure that as few items as possible end up being recycled or landfilled, by instead ensuring they are resold or reused

Publisher: NRF & Appriss Retail
Published Date: 2023

The 2023 NRF Consumer Returns Report highlights the significant impact of returns and fraud on the retail industry. In 2023, merchandise returns reached $743 billion, accounting for 14.5% of total sales, with fraud and abuse constituting 13.7% of these returns and $101 billion in losses. The report sheds light on evolving consumer behaviors, such as bracketing and wardrobing. The NRF advocates for the retail sector and emphasizes the need for strategic adjustments to counteract fraud and sustain profitability.

Publisher: GoTRG
Published Date: 2023

This report reveals that retail returns hit $743 billion in 2023. Retailers are responding to the escalating costs by shifting strategies to be less consumer-centric, focusing instead on 1) reducing returns costs and 2) improving recovery rates through technology and third-party partnerships. goTRG predicts that managing returns will become increasingly crucial for improving customer satisfaction and operations.