NRF Returns Survey: Products with safety concerns


    The National Retail Federation, of which Reverse Logistics Association is now a part, was approached by an NRF member requesting a benchmarking survey regarding how retailers document and handle returns of products with safety concerns. This survey is for retailers-only. All of the survey results will be aggregated. Companies will not be identified with their responses. Those organizations that respond will have access to the aggregated responses when the results are compiled.

    Please take a moment and participate in the survey by COB, Friday, June 21. If you have any questions, please email or Scot Case at NRF.


     Are your returns going up in terms of volumes and/or costs? Please take a couple of minutes to take our latest quarterly returns survey. Survey participants will receive a copy of the results as a thank you.

    Take the next quarterly Returns Index survey here: