RL Industry Research

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Showing 81 - 100 of 112 items.

May 21 11:00 - Competing through Improved Returns Management | PresentationsDetails
Managing return product flow is one of the area that it is becoming progressively important to the success of supply chain firms because the volume of the products, the worth of the products the costs of activities and the intrinsic value for the customers For example one of the dimension that it is becoming more relevant in customer satisfaction is the area of returns management, in the same time less attention on the process and liberal returns policy mean more returns, more processing, and thus more expenses incurred. Moreover poorly managed processes can impact a company’s brand reputation, sustainability impact and profitability. Product returns have too often been the forgotten step-child of business strategy, as they seemingly represent the antithesis of what a company is about: selling goods and services to customers Returns represent a puzzling situation: on the marketing side, after sales policy are part of the customer satisfaction policy. But on the operations and logistics side, those policy might mean more returns across the supply chain. Yet many firms fail to manage the reverse flow of products well because they do not understand the value-creating potential of effective and efficient returns management. During the seminar will be presented an international research with also the colleagues Diane Mollenkopf and Robert Frankel on the phenomenon of returns management in a business-to-business context from a managerial perspective, employing an in-depth case study approach with a very large sample of firms in Italy, United States and Australia. The purpose of the international sample was to identify commonalities and differences in returns management practices in different operating environments. Firms need to develop competitive capabilities that will enable them to thrive in a challenging world. Improved RM is more necessary than in the past because it represents a virtual greenfield opportunity for creating value that is likely not replicated easily or well by your competition. Ivan Russo, Phd, Verona University

May 22 09:45 - Hearing the Voice of the Customer in our Supply Chain | PresentationsDetails
This presentation will talk about Dells journey to listen and operationalize efforts to improve the customer experience. This change is as much cultural as it is process driven. We will touch on how we measure our business and the inputs that helped us achieve improved performance through the customers eyes. SPEAKERS: Timmy O'Dwyer, Executive Director, Emea Service Parts, Dell, Inc. Helene Dupeux, Emerging Operations Director, Dell, Inc.

Feb 12 13:30 - Trends, Innovation, and Dell’s approach to solving unmet needs | PresentationsDetails
Doug Schmitt, VP and General Manager for Dell’s Global Support and Deployment, will talk about past, present, and future trends and how Dell is innovating the Supply Chain. He will cover customer needs as well as key performance indicators including customer experience; cost & savings; and productivity. Douglas Schmitt, Vice President, Dell, Inc.

Engineered for Success | PresentationsDetails
iRobot has participated and in many ways led the birth of a new industry: Robotics. Don Patch will provide details about how iRobot’s industry-leading robots improve lives. iRobot views the Reverse Logistics process as an opportunity to learn how our robots have performed and to identify where we need to improve product design/performance. Don will discuss how both product and process design have contributed to a reverse logistics process that is more efficient, enables the capture of important information and ultimately has led to more reliable and more innovative robots. Finally Don will discuss iRobot’s assessment of progress to date and planned next steps in the reverse process. Don Patch, Director of Global Logistics, iRobot Corporation

Feb 12 16:30 - Current State of the U.S. Electronics Recycling Industry | PresentationsDetails
Current State of the U.S. Electronics Recycling Industry Eric Harris, Assoc Counsel Director International Gov Affairs, Institute of Scrap Recycling Industries

Cisco's Reverse Logistics Process to Recover, Reuse and Resale Channel Return Products | PresentationsDetails
Six years after Cisco Inc. embarked in a major foundational changes in the Reverse Logistics space to streamline its processes and created a world class, end-to-end global business model, Mauricio will present to you the current on-going process and results on how we recover, reuse and resale channel returns products. Cisco today have a consistent, scalable and reliable global RL process with connected system(s) for Inbound Logistics, Receiving/Disposition, Inventory Management and resale of returned products. We had fulfilled the vision set in 2007, which was unlock value from Cisco product returns by maximizing recovery and revenue in a sustainable green environmental approach. Mauricio Salinas, RL Program Manager, Cisco

State of the Reverse Logistics Market | PresentationsDetails
This session will highlight the key trends in the reverse logistics space as revealed through Aberdeen Group’s annual research agenda. Along with best practices in Reverse Logistics, this session will also explore the state of the overall service market; detailing how organizations differentiate through service, drive revenue streams, and efficiently exceed customer expectations. Aly Pinder Jr, Research Analyst, Aberdeen Group

Improving Efficiency in the Refurbishing Process | PresentationsDetails
This presentation will explore a refurbishing process which has proven "tried and true" since its implementation. This will cover process standardization and real time systems integration with 3PL's utilizing EDI between third party systems and the SAP environment in an effort to maximize refurbished good value, improve lead time and overall accuracy and cut costs. Jason Kollarik, Assistant Manager - Operations and Returns, Samsung

Services Supply Chain Innovation | PresentationsDetails
This presentation will cover the changing dynamics in todays supply chain. We will progress through industry trends, market conditions, and evolving customer expectations. Innovation in this space will define how companies manage cost, deliver to customers, and refine approaches around sustainable solutions. Thomas Maher, Vice President, Global Service Parts, Dell, Inc.

Disposition Decision Matrix based approach to optimizing recoveries within the Reverse Supply Chain | PresentationsDetails
Expanding on the traditional stratified recovery channel based approaches to disposition of product, the DDM approach considers various input factors like volumes, quality and warranty costs, age of product, expected recovery and infrastructure requirements to determine the most optimal combination of channels to maximize recoveries. The different channels may be internal use, high margin / online re-sales, offline broker /retail channels or alternate regional markets Ramswaroop Boddu, Supply Chain Consultant, Dell, Inc.

Feb 12 15:30 - Reverse Logistics and Corporate Social Responsibility | PresentationsDetails
Combining results of an empirical research and a review of literature, this presentation discusses the relationship between reverse logistics and corporate social responsibility and identifies some best practices. Haozhe Chen, Assistant Professor, East Carolina University

Secondary Market for Drives | PresentationsDetails
Secondary Market for Drives Thomas Burnam, Director Global Service Operations, Western Digital

Automotive Remanufacturing Yesterday & Today | PresentationsDetails
Joe will discuss how remanufacturing started in the USA, the drivers behind it, and where are we at today in modern remanufacturing with Electronics and Mechatronics and some of their challenges. In addition I will discuss the important role that Reverese Logistics plays within the Automotive Remanufacturing environment, which is truly the "core" market and how that market is serviced today, cradle to grave. Joe Kripli, Global Business Development Leader, APRA

Engaging Teamwork to Drive Customer Satisfaction | PresentationsDetails
This will an open discussion illustrating the success you can have by close cooperation between an OEM and Sales Driven Organization to improve customer satisfaction. We have found that our success has been to our closely aligned processes and synergies. SPEAKERS: Justin Harding, Product and Reverse Logistics Manager, Cincinnati Bell Wireless Robert Rodriguez, Director, Customer Care & Quality, Alcatel One Touch

Serializing Inventory for Sustainable Productivity Improvements | PresentationsDetails
This presentation will cover the process of transitioning from non-serialized to serialized inventory in an SAP environment. This process establishes an improved unit of measure (UOM) which will drive productivity improvements throughout each stage of the warehouse environment. Samuel Letzerich, Service Parts Logistics Sr. Manager, Samsung

Consumer Technology Trends and the Impact on Returns | PresentationsDetails
Explore the latest consumer technology trends fresh from the show floor of the International CES and examine how these trends are influencing consumer behavior. But more importantly, how will these trends influence the returns business? Steven Koenig, Director, Industry Analysis, CEA

Leaning Out' Your Returns Processes | PresentationsDetails
James Tilton from Rolls-Royce Corporation in Indianapolis will discuss how they attained significant cost reductions and efficiency improvements by applying LEAN Six Sigma DMAIC methodologies to their reverse logistics processes and the Remanufacturing Supply Chain managed by Rolls-Royce Global Repair Services/ Americas. James Tilton, CPIM, LSS GB, Logistics Manager Global Repair Services/Americas, Rolls-Royce Corporation

PANEL: Returns in the OmniChannel | PresentationsDetails
Come learn more about how the returns process is being affected as the Omnichannel gains momentum? What happens when a customer wants to return something they bought on line to your retail store? What if the store does not stock that SKU? Do they keep it? Do they send it back to the DC? How do you handle the return to maximize recovery? Come learn from an experienced retailer and what they are doing around returns in the Omnichannel environment. MODERATOR: Ron Lembke, Associate Professor, Supply Chain Management, University of Nevada PANELISTS: Curt Bimschleger, Senior Vice President -- Retail Logistics, GENCO Georgia Majors, Div. Vice President – Supply Chain, Logistics, Sears Peter Reynolds, Repair Center Manager, Sears

The Six Hidden Costs of Reverse Logistics - Re-released | White Papers & ReportsDetails
Companies make money selling things, not taking them back. But companies automating the reverse logistics process have discovered a nontraditional but relatively easy way to move dollars to the bottom line. (4 pages)

Authors: Lee Norman and Warren Sumner, ClearOrbit

Managing in Reverse: The Strategic Importance of Reverse Logistics - Re-released | White Papers & ReportsDetails
There are some unmistakable truths about top corporate execs. CEOs and EVPs love to walk the aisles of their stores, which are shiny and freshly waxed in anticipation of their "surprise" visit. Yet, on such field trips, they rarely see the stock rooms, and they are often hustled past the return counter. Likewise, they ride around the distribution center, seeing "neatness" on parade - rack after rack of new merchandise. But they are not afforded the same "royal treatment" when they tour their firm's return processing area. (3 pages)

Author: David C. Wyld, Southeastern Louisiana University