Message from the Editor

Returns – not a problem

As I have written in the past, being a mom of young children (now three under the age of 5, #3 was born in November of 2014), I am constantly in and out of stores – whether it’s groceries, clothing, household items, toys, etc., it’s rare a week goes by when I’m not visiting several of these stores. I have often written stories about experiences I have had returning items, where I had difficulty in this process. This time, that’s not the case. I recently went shopping at Kohl’s and bought 3 articles of clothing. After getting home, and looking at the clothes again, I realized one of the articles wasn’t going to work, so I decided to take it back. I returned to the store a few days later. I was able to return the items with no problem at all. As I walked back out the store, I realized they had a big sale going on, and many items I had looked at previously were much lower in price, as were the other 2 items I had purchased a few days before. Without hesitation, I returned home, grabbed the other items I had bought, and returned to the store a few hours later. I was able to get those 2 items adjusted to the sale price (with their 14 day adjustment policy), and I was also able to buy a whole other article of clothing with the savings. In addition, I also got $20 in Kohl’s Cash to use in the next two weeks… Good shopping and returning experiences = a Happy Customer who will be Returning to buy more.

img2

Felecia is the Director of Media at the Reverse Logistics Association (RLA).  She has worked with RLA since 2010 and throughout her tenure, Felecia has worn many hats, contributing to various aspects of the organization’s media and communications strategies. Initially focusing on speaker coordination during her early years, she has grown to manage a broad range of media initiatives.  Felecia’s extensive experience and leadership have made her an integral part of RLA’s continued growth and success in the industry.