‘A seasoned leader with a remarkable global track record in strategy development, operational execution, and innovation within Fortune 500 corporations. With a keen focus on creating impactful customer experiences, Mawgan has excelled in building and leading high-performance organizations, consistently delivering exceptional results aligned with customer and business key performance indicators. An expert in End-to-End Customer Experience, he held pivotal roles at various customer journey stages. He has played a significant role in developing strategy at Hitachi, Cisco and Orange Business. Throughout the years, he has demonstrated a remarkable ability to drive operational savings by implementing efficient processes and technology and optimising operating models, leading to significant improvements in business cost, scalability and process efficiency, all while maintaining a relentless focus on delivering outstanding customer experiences. At OnProcess Technology, he focused on Strategic Transformation, enabling change, building strong relationships, and cultivating trust with OnProcess’ global customers.