NRF and Happy Returns Report: 2024 Retail Returns to Total $890 Billion

National Retail Federation

WASHINGTON – Returns continue to pose a significant cost for the retail industry, with total returns projected to reach $890 billion in 2024, according to a report released today by the National Retail Federation and Happy Returns, a UPS company. Retailers estimate that 16.9% of their annual sales in 2024 will be returned.

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