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January 27, 2022
Episode 820 • 27th January 2022 • Supply Chain Now: Large conferences may feel like a thing of the past, but some of the most popular events are actually starting to make a comeback. And while the attendance numbers aren’t at the same level as they were before the pandemic, so many new innovations have been put into use over the last 2 years that there is more to absorb than ever.
Tony Sciarrotta has been the Executive Director of the Reverse Logistics Association since 2016. He has 35+ years’ experience in the consumer products industry, including 15 years of managing returns at Phillips. He has become an evangelist for improving the customer experience as a means of reducing returns, becoming an outspoken voice for the reverse logistics industry in the process.
In this interview, which is part of the Reverse Logistics Series, Tony joins co-hosts Scott Luton to share his observations and take-aways from the recent 2022 National Retail Federation ‘Big Show’ in New York:
Find the Supply Chain Now episode here: https://supplychainnow.com/take-aways-nrf-big-show-820/