RLA Podcasts

Live commentary from the most interesting people in the reverse logistics industry.

Take-Aways from the 2022 NRF ‘Big Show’ with Tony Sciarrotta

Supply Chain Now

January 27, 2022

Episode 820 • 27th January 2022 • Supply Chain Now:  Large conferences may feel like a thing of the past, but some of the most popular events are actually starting to make a comeback. And while the attendance numbers aren’t at the same level as they were before the pandemic, so many new innovations have been put into use over the last 2 years that there is more to absorb than ever.

Tony Sciarrotta has been the Executive Director of the Reverse Logistics Association since 2016. He has 35+ years’ experience in the consumer products industry, including 15 years of managing returns at Phillips. He has become an evangelist for improving the customer experience as a means of reducing returns, becoming an outspoken voice for the reverse logistics industry in the process.

In this interview, which is part of the Reverse Logistics Series, Tony joins co-hosts Scott Luton to share his observations and take-aways from the recent 2022 National Retail Federation ‘Big Show’ in New York:

  • How secondary marketplaces for used goods are gaining traction as new items and products continue to be in short supply
  • The new collaborations between retailers, technology providers, and logistics partners that will change how business is done
  • The role that AI is playing in sorting returns more efficiently so that the best use for each product is found

Find the Supply Chain Now episode here:  https://supplychainnow.com/take-aways-nrf-big-show-820/