How to Reduce Returns

May 4, 2022

1:00PM - 2:00PM Eastern Time
United States

This Registration is CLOSED.  The Recording will be posted after the webinar.

Join us at this insightful Webinar on Wed, May 4, 1:00PM ET / 10:00AM PT to learn multiple ways to reduce returns.

1) How to reduce returns by implementing a User Centered Design Process

2) How to reduce returns by conducting UX Research to know your customers

3) A Human Factors approach to Understanding customers and reducing returns

Speakers

Christy Harper
Managing Partner
End to End User Research
Sheri Panabaker
Director of UX Research
Microsoft
Tony Sciarrotta
Executive Director & Publisher RL Magazine
Reverse Logistics Association
Kristin Secreto
Vice President, General Manager
InComm Product Control

Event Schedule

Eastern Time

Wednesday, May 4

Sponsors


Event Sponsor

Title Company Country
Founder 360 ID Tag Canada
SR. PROGRAM MANAGER RL Amazon United States
Operations Program Manager Amazon United States
Adjunct Instructor - Reverse Logistics Management American Public University United States
Chief Executive Officer Antel Solutions Pty Ltd South Africa
Sr. Logistics Vendor Manager AT&T United States
Lead Logistics Analyst AT&T United States
Sr. Logistics Vendor Mgr. AT&T United States
Sr. Vendor Logistics Manager - Mobility Auction AT&T United States
Director of Supply Chain Beaver Street Fisheries Inc. United States
Inventory Department Manager Beaver Street Fisheries Inc. United States
OS&D Claims Manager Beaver Street Fisheries Inc. United States
OSD claims associate. Beaver Street Fisheries Inc. United States
Sr Director of supply chain Bed Bath & Beyond United States
Sr Manager of Engineering Bed Bath & Beyond United States
Phd Ben Gurion University of the Negev Israel
Director BH PHOTO United States
VP of Fulfillment and Logistics BH PHOTO United States
Staff Engineer, Quality Assurance Bissell United States
Sr. Quality Mgr Bissell United States
Senior Business Development Manager Blue Yonder United States
Senior Business Development Blue Yonder United States
COO Boomerang Returns United States
HMI Product Designer BrightDrop United States
CEO BuckUp Inc. United States
VP Strategy Channel Control Merchants LLC United States
Corp finance Cisco Systems United States
CEO CMC Consulting Brazil
Reverse Logistics Process Engineer Coppel S.A. de C.V. Mexico
Senior Manager, Strategic Planning Crate & Barrel United States
Director, Ecommerce BD Effectiveness DHL United States
Senior Product Manager DHL United States
Senior Director, Advancement Digitunity United States
Director of Sales and Marketing DM Transportation United States
Business Solutions Architect Drake & Farrell Netherlands
Freight Analyst Fair Oaks Foods LLC United States
Consultor EF Consultoria Brazil
Managing Partner End to End User Research United States
Business Operations Engage People Inc. Canada
CEO Eworks Electronic Services Inc United States
CEO Eze United States
Sr Supply Chain Project Manager FedEx Supply Chain United States
Supply Chain Principal FedEx Supply Chain United States
Trade Compliance & Transportation Coordinator Fisher & Paykel Healthcare United States
Reverse Logistics Project Manager Fujifilm United States
Managing Director Global Resources Management Inc. United States
CEO Global TechLink USA, LLC United States
VP Merchandising & Operations Gogotech United States
Researcher GTPanama Panama
CSR HexClad United States
Sr. Manager NA Returns & Remanufacturing HP Inc United States
Lifecycle Manager HP Inc United States
Sr. National Account Manager InComm Product Control United States
GRL Analysist Intel United States
PhD Candidate Iowa State University United States
Responsable achat et logistique Just Electronic Belgium
Buyer Manager - Retail Supply Chain Group Liquidity Services United States
President LocatorX, Inc. United States
Owner Lodix United States
CEO Loveseat.com United States
Reverse Logistics Consultant Lowe's United States
Postal Operations manger LSC Communications United States
editor Media Fusion United Arab Emirates
Director Product Returns Medtronic Netherlands
Product Management Director Microsoft United States
Sr. Product Manager Microsoft United States
Senior Technical Program Manager Microsoft United States
Reverse Logistics Analyst Motion Industries United States
Director Customer Care & Operations Motorola Solutions Inc. United States
Director, BD-Americas MPO United States
Key Clients Specialist NKS-GROUP SP. Z O.O. Poland
Hardware services manager Nokia Peru
Returns Project Lead On-Running Switzerland
Project Specialist On-Running Germany
Sr. Research Analyst OnProcess Technology United States
Office Manager US Facilities OnProcess Technology United States
Supply chain Ontronics United States
Product Quality Analyst Overstock.com United States
Senior manager, Product Passport Global Canada
Support Experience Peloton United States
Product Management Pitney Bowes Inc. United States
Mr Pitney Bowes Inc. United States
Founder Planet Cents, Inc. United States
Director of Business Development PRIDE Industries United States
Dr. Process & Strategy Solutions United States
Co Founder PrologMobile Inc United States
CEO Quipt United States
Compliance and Facilities Manager RE Markets United States
Senior Manager, Transportation Rent the Runway United States
Marketing Director ReturnLogic United States
RLA Advisor Reverse Logistics Association United States
Director of Media & RL Magazine Editor Reverse Logistics Association United States
Accounting Manager/Operations Admin Reverse Logistics Association United States
Editorial Assistant Reverse Logistics Association United States
RLA Advisor Reverse Logistics Association United States
RLA Advisor Reverse Logistics Association United States
Executive Director & Publisher RL Magazine Reverse Logistics Association United States
President Reverse Logistics Solutions United States
Director of Revenue Operations ReverseLogix United States
Associate Professor Rotterdam School of Management Netherlands
Principal Product Manager Saks United States
VP of Product Management Saks United States
Service Operations Sound United Netherlands
Sr. Corporate Event Manager SourceAmerica United States
CEO SpotFix Brazil
Associate Editor Stat Media India
Analyst T-Mobile United States
Indirect & Reverse Sustainability Target United States
Director The Charity Hub Canada
President The Charity Hub Canada
CEO TIENDAKOMET Mexico
Reverse Logistics Analyst TIGO El Salvador
Ingeniera Industrial TIGO Colombia
Head of Certified Renew Partner Program HP Inc United States
Sales Industry Specialist United States Postal Service United States
PhD Candidate University of Michigan United States
Professor, Supply Chain Mgt University of Nevada United States
Student University of Southern California United States
Student UPS Supply Chain Solutions Post Sales Business Unit United States
Sr. Researcher Vrije Universiteit Brussel Belgium
Senior Manager Reverse Logistics Supply Chain Walgreens United States
VP, Operations Yamaha United States
Account Manager Yusen Logistics United States