Service, Parts & Warranty Committee

Charter

The Reverse Logistics Service, Parts, and Warranty Committee is organized to promote and share knowledge across the industry and continually explore new ideas to achieve total optimization of service parts inventory.  The committee will strive to improve awareness through education, workshops, white papers, and direct communication on best practices, common practice and member experiences.

Upcoming Events

December 13, 2023
12:00 pm – 1:00 pm EST

SPW Cmt Dec Mtg - Year End Review and 2024 Planning

Please click the Register button and Register on Webex with your RLA user email address and join the Service Parts & Warranty Committee Meeting
Topic: 2023 Year End Review and 2024 Presentation Topic Planning
Date/Time: Dec 13, 2023 12-1 pm ET; 6 - 7 pm CET; 5 - 6 pm UK
Committee Leaders:
Chris Bross Co-Chair VP Business Development iFixit
Austin Hutchinson Co-Chair Reverse supply chain manager Best Buy
Jeffrey Moore Co-Chair Director, NPI and Product Engineering at Dell Technologies Dell Technologies
Nelly Ramirez RLA Advisor RLA Advisor Reverse Logistics Association

Please login for meeting details

Join This Committee

Committee members meet virtually on a regular basis throughout the year to share best practices, issues, solutions, and business opportunities within specific topics involving the reverse logistics industry.  Committee participation is an RLA membership benefit. If you would like to join a Committee and your company is not currently a member, please contact committee@rla.org for membership information.

Committee Leaders

Co-Chair
VP Business Development
iFixit
Co-Chair
Reverse supply chain manager
Best Buy
Co-Chair
Director, NPI and Product Engineering at Dell Technologies
Dell Technologies
RLA Advisor
RLA Advisor
Reverse Logistics Association

Members

President
Volterex
Marketing
Com2 Recycling Solutions
EVP
Triage Partners
Head of WW Operations, Trade-In & Pre-Owned Devices
Amazon
Vice President of Services
Roland DGA
IT Account Manager
Semsotai
Senior Manager, Business Development
Ingram Micro Commerce & Lifecycle Services
VP Sales & Marketing
Lifetime Service Center
Growth
Riskified
Adjunct Professional Education Instructor
Georgia Institute of Technology
Director of Operations
Reverse Logistics Association
VP
Semsotai
Student
Benjamin Choi
Director of Business Development
goTRG
President
Lifetime Service Center
VP Business Development
OnProcess Technology
RLA Advisor
Reverse Logistics Association
Manager
Com2 Recycling Solutions
Policy Specialist
Riskified
Accounting Manager/Operations Admin
Reverse Logistics Association
Sr Client Success Manager
OnProcess Technology
Sr. Director of Service Operations
S&H Systems Inc
CDO
B2B Mobile Auction
Professor
Shanghai Polytechnic University
Business development mgr
Trio Supply Chain Solutions
Account Executive
RE Markets
Editorial Assistant
Reverse Logistics Association
Manager, Technical Service & Repair
Yamaha
Global Strategic Account Manager
Reconext
V.P. of Business Development
Encompass
EMEA
OnProcess Technology
CEO - Founder
Quick Ship Brands
Business Development Manager
PN California
Director
Celebrium Technologies Limited
VP Partnerships & Strategy
MET International
Chief Product Officer
OnProcess Technology
VP of Operations
Mobile reCell, LLC
Senior Director of Strategy and Development
Digitunity
President
WIN Warehouse
Service Centres, Reverse Supply Chain & Lean
Best Buy
Professor, Supply Chain Mgt
University of Nevada
Director, Risk Management / Fraud
Dell Technologies
Key Clients Specialist
NKS-GROUP SP. Z O.O.
CEO
Fixably
Regional Account Manager
IFS
Director
AT&T
VP, Business Development
Hyper Microsystems Inc
CEO
iDoc Repair
Director of Business Solutions
Trio Supply Chain Solutions
VP Product Marketing
OnProcess Technology
RLA Advisor
Reverse Logistics Association
QEHS / Repair and Lifecycle Services
Quantum Lifecycle Partners
President
Ship Cycle
SVP, Business Development
OnProcess Technology
RLA Advisor
Reverse Logistics Association
Sr. Manager
NTT DATA Services
President
Manohar Patwardhan - Intelistics Corp
Director of Media & RL Magazine Editor
Reverse Logistics Association
Chief Customer Officer
OnProcess Technology
Research Manager
Reverse Logistics Association
Product Analyst
OnProcess Technology
VP, Customer Service
Encompass
Executive Director & Publisher RL Magazine
Reverse Logistics Association
Sr. Research Analyst
OnProcess Technology
Vice President
PALCO
APAC Asset Recovery Manager
Cisco Systems
Senior Solutions Engineer
OnProcess Technology
Service Supply Chain
HP Inc
America's Outsource Vendor Management
Intel
CEO
HDTECH Solutions
CEO/Managing Director
NKS-GROUP SP. Z O.O.
Sr. Manager - Service and Parts
The Home Depot
VP of Technology
goTRG
Head of Sustainability
OnProcess Technology
Director of Partology
ShopJimmy
Director Corporate Strategy - India
CTDI
Sr. Director of Business Development
DHL
SVP Strategic Transformation
OnProcess Technology
GENERAL MANAGER
Com2 Recycling Solutions
Quality & Engineering Manager
NKS-GROUP SP. Z O.O.
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Past Meetings

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