The world is in the midst of profound change. Consumers are putting the planet first in a lot of their purchasing decisions and – now more than ever – companies are responding.

Bigtech recognizes this sea change and is helping these companies not only make this transition but thrive as a result of it.

So who’s climbing on board? Amazon Canada recently sought a solution for product repair and liquidation and we delivered. We took this as a challenge; saw opportunity in all of this merchandise doomed to a landfill and delivered a profitable business stream in return.

Dollar General approached us with a point-of-sale (POS) recycling project. They were paying a large amount to simply warehouse seasonal products. We turned this around, recycled these products responsibly and created a revenue stream for them in return. Where they were once losing money on storage, they are now making money on recycling their goods.

When the Client Services division of Ingram Micro had an issue with many of their “3PL” customers facing “overstock” liquidation needs, as well as recycling problems, they looked to our company for solutions. Solutions were provided on a North American level. Ingram Micro was able to please their customers partnering with a company that can come up with a complete solution.

As one of Canada’s leading providers of advanced technology services, specializing in logistics management, manufacturing, repair and services, and material recovery, Bigtech’s goal is to bring environmental sustainability into each business function and procedure, by making sustainability a main part of our product and services. Through this, our planet is better protected while creating business value for suppliers, customers, and for the bottom line.

It is important to be able to leverage relationships with key customers to ensure that the necessary parts are available where and when they are needed. This is provided at the total lowest cost for repair, refurbishment and re-manufacturing activities. Information and technology are utilized to improve customer service while reducing inventory and transportation costs.

Asset recovery is the key. This greatly reduces the impact of electronic products on the environment through the recycling or reutilization of components and parts. Specialized technicians inspect and analyze each product and its components for re-use or disposal. Recovered parts are subjected to extensive testing and checks to ensure quality, and are quickly added back into the supply chain for re-use. Obsolete or defective products are disposed of in a safe and ecologically sound manner. When partnered with repair services, asset recovery operations also greatly diminish the amount of waste created in product repair.

Bulk repair also plays a part to provide the technical expertise necessary to service a wide range of electronic products, with service technicians that are highly skilled in the support of today’s most advanced technologies, including LCD, and optical and wireless product repair. These capabilities include:

• System and component repair
• Cosmetic repairs
• Refurbishment
• Remanufacture
• Upgrade - hardware and software
• Test and burn-in
• Component de-bug
• Field ready pack-out
• Direct ship
• RMA control
• Advanced exchange
• DGI management
• EC management
• Optical repair and test screening
• LCD repair

Depot services can’t be overlooked. This consists of component repair, modular exchange and advance exchange. Component repair consists of diagnosis to the failing component and the replacement of the component. Modular exchange is described as diagnosis to the failing module and the replacement of the failing module, while advance exchange is performed when the customer has purchased an extended warranty. This allows for the replacement of the defective unit with a new/refurbished unit. Fast depot capabilities include FRU exchange, ECO upgrade, Test, NTF screen, field ready pack-out, direct ship, FGI management and failure analysis.

Through these products and services, Bigtech’s commitment to social and environmental management has shown outstanding progress over the past few years. In 2013 we reached our 3 year emissions goal to reduce greenhouse gas emissions from our operations and suppliers, while achieving a 21.6% reduction in utility consumption. Our mindful environmental practices have also diverted an impressive 20% of waste from landfills through recycling and reuse. Our employees are dedicated to continuously improving recycling efforts, and we are proud to have never been penalized for any environmental issues or misconduct.

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Keith Ford
Keith Ford has over 30 years experience in the ITAD - electronics recycling world, working on many projects with government agencies as well as “Fortune 500” companies.