Edition 118

Download PDF

Customer Loyalty & Experience through RL Retail /Fraud /Counterfeit Returns / Last Mile

March 17, 2022

Cover

Serial Number Capture with a Single Scan: Increasing Satisfaction and Reducing Fraud

By Ron Lembke, University of Nevada

Articles

Reinventing Technology Product Life Cycle

By Bernard Kiernan, Intel

3 Quick Steps to Add to Your Process to Protect Your Profits in Reverse Logistics

By Yossi Green, B2B Mobile Auction

Returns Index Survey Results – Rise in Costs Outpaces Volumes

By Cathy Roberson, Reverse Logistics Association

Optimizing Reverse Logistics to Improve the Customer Experience

By Michael Blumberg, Blumberg Advisory Group

Fraud Prevention: Rethinking the Problem Before Jumping to the Solution

By Gerardo Pelayo, Innover Digital

Impact of Reverse Logistics on Customer Loyalty and Experience

By Omid Torkian, Shipbots - eTailValet.com

Reducing Transportation Costs in the Returns Process

By John Haber, Transportation Insight

Columns

Reverse Logistics Participates in Industry Events

Reverse Logistics Association

2022 Should Be a Landmark Year for Right to Repair

By Elizabeth Chamberlain, iFixit