Edition 105

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Customer Loyalty & Experience through RL / E-Commerce & Omni-Channel Returns

November 26, 2019

Cover

Improving Consumer Experience and Maximizing Returns Profitability

By James Schellhorn & Jared Warren , ServiceCentral

Articles

Can Online Returns Boost Your Profitability This Holiday Season?

By Morgan Mullis, Chainalytics

Improving Customer Loyalty and Experience through Reverse Logistics

By Chris Smith, OnPoint Warranty

The Business Case for Making Your Supply Chain Sustainable

By David Sobie, Happy Returns

Retail Return Policies Command Significant Influence Over Consumer Purchasing Decisions, Study Finds

By Kristin Secreto, InComm Product Control

Message from the Editor

By Felecia Przybyla, Reverse Logistics Association

Columns

View from Academia — E-commerce returns, policy changes, and gender (in) differences

By Patricia J. Daugherty, Robert E. Overstreet, Tyler R. Morgan ,

Right to Repair

By Gay Gordon-Byrne, The Repair Association

Features

What’s Up RLA

Reverse Logistics Association