This site requires javascript be enabled on your browser.
Since 2002
About
What Is Reverse Logistics?
Advisory Board
Management Team
History
Testimonials
Contact Us
Events
Calendar
All RLA Events
RLA Conference & Expo and Summits
RLA Seminars & Webinars
RLA@
Industry Events
Health and Safety Guidelines
Members
Become An RLA Member
Members
Committees
RLA Industry Committees
Consumer Products Committee
Wireless and Mobility Committee
Recycling & Sustainability Committee
Service, Parts & Warranty Committee
RLA European Committee
RLA Standards Committee
Women in Reverse Logistics Committee
Resources
RL Industry Research
RL Awards
RL Education
RL Consulting
RLA Outsource
RL Industry Job Postings
RLA - Directory
Surveys
Standards
12N Smart QR Labels
Labeling Standard Document
Technical Resources
Marketing Resources
12N Field Identifiers
Media
RLA Smarter World e-News
RL Magazine
RL Podcasts
RLA News & Views/Blog
Media Partnerships
RLA Logos
Advertising
Article Submission
Social Media
LinkedIn
Twitter
Facebook
YouTube
Login
Join The RLA
Edition 97, November 2018
In This Issue
Customer Experience is Influencing Logistics Strategy: CX in Logistics is Revealing Revenue Opportunities
Reverse Logistics: winning strategy for customer loyalty
What’s Up RLA?
Tis the Season For Holiday Returns One in three people will return a gift, that?s a lot of ugly sweaters to sort out
Leveraging Logistics into Improved Customer Satisfaction and Competitive Advantage
Think Customer Journey Mapping to Hit Your Service Delivery Bullseye
How Outsourcing Logistics Can Help Ecommerce Merchants Manage Returns This Holiday Season
Relevance of Branding in Reverse Logistics
Message from the Editor
Message from the Publisher
View from Academia
Edition Home
Advertising
What’s Up RLA?
By Reverse Logistics Association , Reverse Logistics Association
img2
Reverse Logistics Association