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Edition 97, November 2018
In This Issue
Customer Experience is Influencing Logistics Strategy: CX in Logistics is Revealing Revenue Opportunities
Reverse Logistics: winning strategy for customer loyalty
What’s Up RLA?
Tis the Season For Holiday Returns One in three people will return a gift, that?s a lot of ugly sweaters to sort out
Leveraging Logistics into Improved Customer Satisfaction and Competitive Advantage
Think Customer Journey Mapping to Hit Your Service Delivery Bullseye
How Outsourcing Logistics Can Help Ecommerce Merchants Manage Returns This Holiday Season
Relevance of Branding in Reverse Logistics
Message from the Editor
Message from the Publisher
View from Academia
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Reverse Logistics Association