In This Issue

• Enhancing Profitability and the Customer Experience Through Your Returns Strategy
• Two sides to every story. … Return Logistics and Return Frauds
• Wake Up: Returns are YOUR fault, NOT the customers
• 5 Trends Impacting the Return Experience for Telecom Customers
• Sizing Up Return’s Impact on Logistics
• One Label to Do it ALL!
• Message from the Editor
• Message from the Publisher
• The Right to Repair
• View from Academia (1)
• What’s Up RLA?
• Edition Home