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December 25, 2020
A sharp increase in online shopping this year means an increased number of things consumers will want to return. But the supply chain made to quickly deliver goods is not so nimble in the reverse. Tony Sciarrotta had a quick conversation with David Schaper on the impact of returns during the holiday season.
Listen to this 3-minute bit or read the transcript here: https://www.npr.org/2020/12/25/950314940/goods-returns-strain-online-shopping-supply-chain