Managing Returns for a Billion Dollar Logo featuring Julie Ryan with HP

Supply Chain Now

July 14, 2023

Companies working to achieve net zero carbon emissions across the entire value chain must take urgent and decisive action. Any product innovation has to take into consideration the environmental impact over the lifespan of that item.

Julie Ryan is the Senior Manager of NA Returns and Remarketing at HP, where she has been innovating for more than 36 years. Anyone who purchases a product from HP directly has return privileges. Julie’s organization authorizes those returns and manages the physical operations associated with receiving them, issuing credits, refurbishing and/or remanufacturing the product, putting it in a warehouse, and selling it as a recertified/refurbished product.

In this episode, Julie joins host Scott Luton and Tony Sciarrotta, Executive Director of the Reverse Logistics Association, to talk about:

• The public commitments HP has made about sustainability that serve as the heart of their reverse logistics strategy

• Why supply chain organizations need to include a broad range of skills and backgrounds so they can thrive

• Her advice for industry newcomers, especially women

Find the full episode here: https://supplychainnow.com/managing-returns-billion-dollar-logo-HP-1142/