Chuck Johnston

Chief Strategy Officer


Chuck is CSO at goTRG, a global leader in the implementation and execution of omnichannel and supply chain solutions. He was formerly the Director of Reverse Logistics for The Home Depot, responsible for all return and repair operations. Prior to that he oversaw the Reverse Logistics operations for Wal-Mart Stores Inc. Chuck has been involved in the Reverse Logistics industry for over 20 years and is considered the foremost expert in the field. He is a sought after speaker and considered one of the most innovative thinkers in the industry. In addition to his experience in the reverse space, he has led numerous Specialty Distribution Operations in his 23 years with Wal-Mart. While at Wal-Mart, Chuck was responsible for the development of a profitable, “best in class” Reverse Logistics organization that is still the benchmark for all other retailers. Under Chuck’s leadership, The Home Depot was able to improve the financial performance in the reverse and repair business by 48%. In just two years, the organization has grown to the second largest repair operation in the country.


20200 W Dixie Hwy
Suite 1005
MIAMI, FL 33180
United States
Committee Role Start End
RLA Standards Committee Member 11/21/2023
Wireless and Mobility Committee Member 9/21/2021
Consumer Products Committee Member 9/14/2021
Recycling & Sustainability Committee Member 9/21/2020
Advisory Board Member 4/1/2019