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October 12, 2022
Creating a world-class consumer experience is no easy feat. For one thing, each customer wants something a little different. But making sure that the intent of a new program or a corporate collaboration delivers the intended value requires that everyone on the team keep every customer in mind.
Michael Prince is the Vice President of Returns and Quality with Walmart, where he has worked since 2020. Prior to that, he has experience at Amazon and the Environmental Protection Agency (EPA).
In this episode, part of the Reverse Logistics Series on Supply Chain Now, Scott Luton is joined by special co-host Tony Sciarrotta, Executive Director of The Reverse Logistics Association, to talk to Michael about the latest programs and developments at Walmart.
Watch or Listen to the full podcast here: https://supplychainnow.com/obsessing-frontline-customer-experience-walmart-1003/