RLA News & Views

Returns as a Service: The Next Big Retail Innovation

September 14, 2021

RLA 9/22/2021 Smart World e-News:  An evolution in the retail industry is happening before our eyes. Pre-Covid, most consumers returned unwanted items to the store’s service counter, which allowed the retailer to re-stock certain products in good condition. In 2020, we entered an era where customers shopped online in record numbers and returned e-commerce purchases at double the amount compared to 2019. That trend won’t change drastically this year.

Find the full story here: https://risnews.com/returns-service-next-big-retail-innovation?