ReturnPro Publishes “The State of Consumer Returns” 2025 Report

April 16, 2025

MIAMI--(BUSINESS WIRE)--ReturnPro (formerly goTRG), the industry leader in returns management and reverse logistics, published a consumer research report titled “The State of Consumer Returns” that focuses on the critical nature of returns in today’s shifting retail landscape. The report outlines findings from a survey of 500 U.S. consumers from diverse backgrounds.

According to the report, consumer returns are no longer just a cost of doing business; they are a critical factor shaping shopper behavior, loyalty, and brand trust. With the continued growth of eCommerce, returns have become more frequent, expensive, and complex. Despite the influence that returns have on business operations, the report found that most consumers are unaware of their true impact: 29% don’t believe returns cost retailers anything, and nearly half think brands break even on returned items.

Read the article here: 

https://www.businesswire.com/news/home/20250416288281/en/ReturnPro-Publishes-The-State-of-Consumer-Returns-2025-Report