Return fees are happening because retailers are hurting

June 9, 2022

Kristin Schwab, business and economics reporter from Marketplace that airs on NPR, met with Cathy Roberson of RLA and discussed the continual issue of returns:

For retailers, returns are a pain. Warehouses have whole departments where people plug in toasters to make sure they work or give sneakers the sniff test, said Cathy Roberson at the Reverse Logistics Association. “And if they smell like feet, they’re not going to go back into a store to be resold.”

Read and listen to the story here:  https://www.marketplace.org/2022/06/09/return-fees-are-happening-because-retailers-are-hurting/