RLA News & Views

Optoro’s All-in-One Returns Platform Processes More than 100M Goods as Retail Embraces Returns Tech as Competitive Advantage

November 3, 2022

Optoro, Inc., the leading technology platform for retail returns and reverse logistics, today announced that its platform has processed more than 100 million returns. In October 2022 alone, the company processed 8.63 million units, a 74% increase YoY from Q3 2021. This milestone comes on the heels of impressive growth for the company, as retailers and brands look to innovative returns offerings as a competitive advantage that can boost customer loyalty, drive additional revenue, and minimize costs and environmental waste.

“Returns have historically been viewed as a cost center for retail,” said Tobin Moore, Optoro’s co-founder and CEO. “Our all-in-one platform flips the script. Optoro provides best-in-class solutions that transform returns into a growth engine with massive benefits — from driving additional sales to boosting customer loyalty, all while reducing waste and expenses. And we make it easy for retailers to adopt this innovative technology, by providing them with one platform that does it all. We’re the only provider that retailers can depend on to power the returns journey from the initiation of the shopper’s experience all the way to the routing of an item to its next best home.”

Optoro has expanded its technology and footprint to meet increased demand from mid-market retailers, including:

  • Ongoing investment in customer experience + insights
  • New facilities to support growing customer base
  • Optoro Leadership

Read the article here: https://salestechstar.com/price-optimization-revenue-management/optoros-all-in-one-returns-platform-processes-more-than-100m-goods-as-retail-embraces-returns-tech-as-competitive-advantage-to-drive-revenue/?utm_medium=email&utm_content=-JOz809cXJC7ZPP-yJsqjD8nxNq6-1ZpPDq2wxrEsTlgQJTJNOxJbtArmRpC39Pp