RLA News & Views

goTRG's 2022 Holiday Returns Report


October 25, 2022

For this report, we surveyed 500 retailers to get their perspective on consumer shopping and returns as we approach the holiday season. 73% of them shared that returns are a moderate-to-severe problem for their business, and 60% are changing returns policies as a result of rising costs and volumes, enforcing stricter penalties to discourage abusive returns behaviors. Find out what other insights they shared with us, and how their customer priorities are shifting.

Find the full report here: https://www.gotrg.com/lp/2022-holiday-report