RLA News & Views

Ferguson Selects Quadient’s Smart Lockers for Convenient, Secure Order Pickup

Parcel Pending by Quadient

March 15, 2023

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global parcel locker operator, announces Ferguson, a leading distributor providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more, has deployed Parcel Pending by Quadient smart lockers, including the new line of oversized lockers, in direct response to customer demand for a streamlined in-store pickup experience during and outside of regular store hours. Ferguson operates over 1,500 locations in the United States, serving all 50 states, many with same-day and next-day product availability.

“Our entire culture centers around helping our customers handle their complex projects as seamlessly as possible,” said James Golini, vice president of residential trade at Ferguson. “By investing in innovations like Parcel Pending by Quadient’s smart lockers, we’re showing our customers in a tangible way that we value their time and understand their daily demands. We’ve earned a reputation with contractors for delivering unparalleled quality and service, so we’re excited to continue exceeding their expectations.”

“We’re thrilled to partner with Ferguson in furthering its mission to provide world-class customer experiences. Our smart locker solution is designed to substantially increase customer convenience, satisfaction and loyalty,” said Benoit Berson, chief solution officer, Parcel Locker Solutions at Quadient. “We look forward to a long-term partnership with Ferguson to ensure all the benefits of our technology are realized and tailored to maximize the impact for both their associates and customers.”

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