Paul Webb
Multi-Channel Returns Manager
Bio
Paul Webb, with a 25-year tenure at Tesco, has demonstrated expertise in both retail and commercial operations across the UK and ROI. Currently managing Tesco Multi Channel Returns, he plays a pivotal role in crafting a top-tier customer returns experience for both Tesco Stores and online channels. Paul is at the forefront of developing Tesco's future returns strategy, ensuring adaptability in an ever-evolving omnichannel landscape. With a successful history of minimizing return rates, elevating customer satisfaction, and optimizing recovery on returned items, Paul remains dedicated to staying informed on industry best practices. His collaborative approach with cross-functional teams ensures a streamlined, customer-friendly return experience. Previously, Paul led high-performing teams for 12 years, overseeing complex initiatives, new store launches, and refits in Tesco large format stores.