RLTS Las Vegas 2008

Best Practices in Wireless IT Solutions Panel Discussion


Panel discussion on "Best Practices in Wireless IT Solutions" held during the 2008 RLA Conference & Expo Las Vegas.




Moderator: Kevin Steele, The Results Group

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Building a Business Case for Improving Returns Management


Warren Sumner of ClearOrbit presented "Building a Business Case for Improving Returns Management" at the 2008 RLA Conference & Expo Las Vegas. (24 pages)

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Closing Remarks Las Vegas 2008


Gailen Vick, President of Reverse Logistics Association provided the conference wrap up. This 31-page presentation delivered at the close of the 2008 Las Vegas Reverse Logistics Association Conference and Expo includes conference stats and participants.

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Considerations, Recommendations and Key Learnings of a Recall


Rusty Langford, Harte-Hanks presented "Considerations, Recommendations and Key Learnings of a Recall" at the 2008 RLA Conference & Expo Las Vegas. (15 pages)

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Cost Effective On-Demand Solutions for Merchants


Karen Key of the USPS presented "Cost Effective On-Demand Solutions for Merchants" at the 2008 RLA Conference & Expo Las Vegas. (29 pages)

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Cost-effective, On-Demand Solutions for Merchants


Richard Perry of Endicia presented "Cost-effective, On-Demand Solutions for Merchants" at the 2008 RLA Conference & Expo Las Vegas. (40 pages)



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Cradle to Cradle - Product Rebirth


Jake Player of TechTurn presented "Cradle to Cradle - Product Rebirth" at the 2008 RLA Conference & Expo Las Vegas. (13 pages)

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Create Your Reverse Logistics Financial Model


John Mehrmann of Data Exchange Corporation presented "Create Your Reverse Logistics Financial Model" at the 2008 RLA Conference & Expo Las Vegas. (22 pages)

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Current Trends in Customer Service Returns Processes


Scott Huddle of AT&T presented "Current Trends in Customer Service Returns Processes" at the 2008 RLA Conference & Expo Las Vegas. (13 pages)


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Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities



Panel discussion on "Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities" held during the 2008 RLA Conference & Expo Las Vegas.



Moderator: Ron Tibben-Lembke, University of Nevada, Reno

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Electronics Recycling: Standards for Vendor Selection

Gina Chiarella of WeRecycle! presented "Electronics Recycling: Standards for Vendor Selection" at the 2008 RLA Conference & Expo Las Vegas. (23 pages)

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Environmental Supply Chain Planning



Bill Boyer of NYK Logistics presented "Environmental Supply Chain Planning" at the 2008 RLA Conference & Expo Las Vegas. (10 pages)

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Environmental Supply Chain--the Risk of Not Being a Green Company


Mark Servidio of Sharp Electronics Corp. presented "Environmental Supply Chain--the Risk of Not Being a "Green" Company" at the 2008 RLA Conference & Expo Las Vegas. (37 pages)

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FedEx Return Solutions



Patty Hale of Federal Express presented "FedEx Return Solutions" at the 2008 RLA Conference & Expo Las Vegas. (13 pages)

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Forward AND Reverse Logistics: The Importance of End-to-End Integration


Presentation by Micky Long, Research Director, Stategic Service Managment, Aberdeen Group delivered at the 2008 RLA Conference & Expo Las Vegas. (14 pages)

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Getting Results from Service in Europe

Gavin Hartland of The Service Business presented "Getting Results from Service in Europe" at the 2008 RLA Conference & Expo Las Vegas. (21 pages)

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Globalizing Returns - Management for Service Parts

Urs Stichert, DHL presented "Globalizing Returns - Management for Service Parts" at the 2008 RLA Conference & Expo Las Vegas. (29 pages)

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Globalizing Returns Management for Service Parts



Urs Stichert of DHL presented "Globalizing Returns Management for Service Parts" at the 2008 RLA Conference & Expo Las Vegas. (29 pages)


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Green Returns


Dan Barrett of USPS presented "Green Returns" at the 2008 RLA Conference & Expo Las Vegas. (26 pages)


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How a Big Box Retailer is Testing New Liquidation Strategies


Richard Starr of Circuit City presented "How a Big Box Retailer is Testing New Liquidation Strategies" at the 2008 RLA Conference & Expo Las Vegas. (14 pages)

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How do Diagnostics Reduce Reverse Logistics & Parts Costs?


Robert Ticknor, QSI presented "How do Diagnostics Reduce Reverse Logistics & Parts Costs?" at the 2008 RLA Conference & Expo Las Vegas. (14 pages)

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Managing Retail Product Returns


Wal-Mart presented "Managing Retail Product Returns" during the 2008 RLA Conference & Expo Las Vegas. (25 pages)

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Measuring and Driving the Return of Service Parts - Best Practices and Methodologies


Rod Berryhill of Juniper Networks presented "Measuring and Driving the Return of Service Parts - Best Practices and Methodologies " at the 2008 RLA Conference & Expo Las Vegas. (18 pages)


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Non Merchandise Reverse Logistics


Ermias Hailu and Jesse LaRose of Home Depot presented "Non Merchandise Reverse Logistics" at the 2008 RLA Conference & Expo Las Vegas. (11 pages)


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Pretty Good Practices in Retail Reverse Logistics


John Slothower, Manager - Innovation, Best Buy presented "Pretty Good Practices in Retail Reverse Logistics" at the 2008 RLA Conference & Expo Las Vegas. (14 pages)

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Product Early Failure Detection & Recycling Discussion Panel


Panel discussion on "Product Early Failure Detection & Recycling" held during the 2008 RLA Conference & Expo Las Vegas.




Moderator: Chris Fabian, Professional Service Solutions

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Recall Management: A Case Study Approach


Ashley Kerman of CLS Supply Chain Services presented "Recall Management: A Case Study Approach" at the 2008 RLA Conference & Expo Las Vegas. (32 pages)


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Reducing Warranty Cost by Innovative Remote Support


Sanjeev Kakar of RT Outsourcing presented "Reducing Warranty Cost by Innovative Remote Support" at the 2008 RLA Conference & Expo Las Vegas. (15 pages)

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Returns Prevention at the Retail Level


Panel discussion on "Returns Prevention at the Retail Level" held during the 2008 RLA Conference & Expo Las Vegas.



Moderator: Ed Inal, Western Digital

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Reverse Logistics -- Extended Enterprise Perspectives

Ray Martin of Click Commerce presented "Reverse Logistics -- Extended Enterprise Perspectives" at the 2008 RLA Conference & Expo Las Vegas. (24 pages)

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Reverse Logistics Issues in the Data Storage Industry


Panel discussion on "Reverse Logistics Issues in the Data Storage Industry" held during the 2008 RLA Conference & Expo Las Vegas. (4 pages)






Moderator: Tom Coughlin, Coughlin Associates

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Reverse Logistics Mobile Visibility


Matt Domachowski, Genco presented "Reverse Logistics Mobile Visibility" at the 2008 RLA Conference & Expo Las Vegas. (21 pages)

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Reverse Logistics Sustainability


Tim Konrad of GENCO presented "Reverse Logistics Sustainability" at the 2008 RLA Conference & Expo Las Vegas. (16 pages)

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Reverse Logistics: Centralization of the Process


Keynote Address delivered by Joe Warren, Vice-President & General Manager, Customer Support Operations, Canon USA at the RLA Conference and Expo Las Vegas 2008. (19 pages)

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RL Best Practices in Recycling Panel Discussion


Panel discussion on "RL Best Practices in Recycling" held during the 2008 RLA Conference & Expo Las Vegas. (5 pages)

Moderator: Emily Rodriguez, The Results Group

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RLA Welcome Address

Gailen Vick, President of Reverse Logistics Association provided the conference welcome address. This 12-page presentation delivered at the opening of the 2008 Las Vegas Reverse Logistics Association Conference and Expo includes an overview of the association and definition of Reverse Logistics.

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Sales Lifecycle Product Tracking - Retailer Return Prevention Solutions



Kristin Secreto of SIRAS presented "Sales Lifecycle Product Tracking - Retailer Return Prevention Solutions" at the 2008 RLA Conference & Expo Las Vegas. (23 pages)


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Secure IT Asset Recovery: Reverse Logistics Challenges and Opportunities



Shawn Stockman of OnePak presented "Secure IT Asset Recovery: Reverse Logistics Challenges and Opportunities" at the 2008 RLA Conference & Expo Las Vegas. (17 pages)


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Service Parts Management Panel Discussion


Panel discussion on "Service Parts Management" held during the 2008 RLA Conference & Expo Las Vegas. (7 pages)



Moderator: Michael Shelor, Shelor Consulting Inc.

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Strategic Response to the WEEE-Directive


Dr ir Harold Krikke of Tilburg University presented "Strategic Response to the WEEE-Directive" at the 2008 RLA Conference & Expo Las Vegas. (26 pages)


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Supply-Chain Study to Enable Revenue from Excess and Obsolete Manufacturing Material


Mauricio Salinas of Cisco Systems presented "Supply-Chain Study to Enable Revenue from Excess and Obsolete Manufacturing Material" at the 2008 RLA Conference & Expo Las Vegas. (16 pages)


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The Challenges of Electronics Lifecycle Management


David Ryan of Intechra presented "The Challenges of Electronics Lifecycle Management" at the 2008 RLA Conference & Expo Las Vegas. (12 pages)


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The Impact of New Products & Market Developments on Aftermarket Support of Wireless Devices Discussion Panel


Panel discussion on "The Impact of New Products & Market Developments on Aftermarket Support of Wireless Devices" held during the 2008 RLA Conference & Expo Las Vegas.




Moderator: Michael Blumberg, Blumberg Advisory Group

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Using Online B2B Marketplaces to Maximize ROI of Reverse Logistics


Bill Angrick of Liquidity Services presented "Using Online B2B Marketplaces to Maximize ROI of Reverse Logistics" at the 2008 RLA Conference & Expo Las Vegas. (14 pages)


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Using Reverse Logistics to Enhance Customer Service and Competitive Performance


Panel discussion on "Using Reverse Logistics to Enhance Customer Service and Competitive Performance" held during the 2008 RLA Conference & Expo Las Vegas. (22 pages)



Moderator: William Pollock, Strategies For Growth

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Vegas 2008 - Evening Reception

Access to RLA Conference & Expo Las Vegas 2008 Evening Reception, Sunday or Tuesday

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